Optimising back office services to support excellent frontline care

Through our work across many sectors globally, we have observed a clear link between the quality of back office and support services and frontline service delivery.

This is also clear in health and care – think about the impact of failures in nursing recruitment on the quality of care on the wards or in the community, the impact of a poorly run customer services operation on access to social care or the impact of an underperforming function on the roll out of vital technology to keep people safe in their own homes.

Caja’s specialist knowledge and global experience of back office operating models, operations and shared services/ outsourcing for HR, Finance, Procurement and IT in both the public and private sectors enables us to provide the strategic challenge, guidance and facilitation required to design and deliver excellent back office services to support frontline care.

We have worked with large NHS Trusts and a Council to improve their HR and finance services and are working at scale with NHS organisations across North West London to optimise their HR Shared Service to ensure that it supports excellent frontline care.