Jago is an experienced change programme and transformation director with a proven global track record over two decades of successfully delivering business critical change in complex environments, across both the public and private sectors, with deep knowledge of IT-enabled change, business process outsourcing and shared services.
Combining the skills, experience and tools gained as a big-four management consultant helping a wide variety of organisations successfully change, with the practical experience of personally running and transforming large service delivery businesses – enabling him to deliver sustainable change. Extensive track record of cost reduction and customer focused service improvement. Particularly astute at leading and coordinating portfolios of change, managing change in complex stakeholder environments and building relationships that reinforce delivery. Recent assignments include successfully leading a business and technology transformation programme for an award winning government organisation which improved customer satisfaction and reduced costs by 40%; and improving the performance and growing a transformational outsourcing partnership with delivery responsibility for a wide range of business services and over 420 staff.
- Business transformation
- Programme management
- Shared services
- Change management
- Business performance improvement
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